MineNote — a brand by AuraCraft
Return & Refund Policy
We want every MineNote order to arrive as expected.
Order Cancellation
Cancellation requests may be made before an order enters processing. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Damaged Products
If your notebook arrives damaged, please contact us within 48 hours of delivery with your order details and clear photographs or video showing the damage. We will review the claim and, after verification, may provide a replacement or refund as appropriate.
Incorrect Product
If you receive an item different from what you ordered, please contact us within 48 hours of delivery with your order details and clear photographs or video of the received product. After verification, we may arrange a replacement or refund as appropriate.
Change of Mind
We currently do not accept returns or refunds solely because a customer has changed their mind or no longer wants the product.
Refund Processing
Where a refund is approved, it is generally processed within 5–7 working days. For online payments, refunds may be processed through the applicable payment method. For Cash on Delivery orders, an approved refund may be processed through UPI or bank transfer using details provided by the customer.
Claim Verification
Submitting a return or refund request does not automatically guarantee approval. MineNote may review the order details, photographs, video, and other relevant information before determining the appropriate resolution.
Contact Us
Please contact MineNote through our Contact page for cancellation, damaged-product, incorrect-product, or refund requests.